Markways is an excellent company to do business with. No problems at all, in fact he was willing to exchange my 810 because I thought I had the reception problem, he was willing to do it without hesitation in fact we had a time to meet. I later found out it was just 2 dead zones so I canceled the exchange. Oh and where else can you meet in person to pick up your phone, with an excellent price that when I purchased it the he matched online ebay pricing, yet I could make sure the phone worked on the SPOT. He also has a 30 day money back guarantee. I was also given a value pack with a whole lot of other goodies.