I am very happy I chose to do business with markways.com! I ordered a blackberry 9900 and the phone arrived brand-new in the box with everything included. It was wrapped many times to ensure the safety of the product during shipping. Markways (Mark) kept in touch with me during the shipping with updates on my order. I would definitely order from them again in the future! I recommend using Markways for any orders you are planning to make! They won’t disappoint!